Payment Policy
Last updated: May 18, 2025 This Privacy Policy describes how (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as outlined below, and we have collected such information in the past 12 months. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or could be associated with you. The following paragraphs describe the categories and specific types of personal information we collect.
Information You Provide to Us Directly
Information you provide to us directly through our Services may include:
- Basic contact information such as your name, address, phone number, email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information, including your username, password, security questions.
- Shopping information, including items you view, place in your cart, or add to your wishlist.
- Customer support information, including information you choose to include in communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may limit your ability to use or access those features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection data, your IP address, and other information about your interaction with the Services.
Information We Receive from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment data (e.g., bank account, credit or debit card details, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
All information we receive from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, and we are not responsible for third parties’ policies or practices. See the Third-Party Websites and Links section below for more information.
How We Use Your Personal Information
- Providing products and services. We use your personal information to provide the Services to you, to perform our contract with you, including processing your payments, fulfilling your orders, sending you account- and order-related notifications, returns, exchanges, creating and managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing emails, advertising, and promotional messages via email, SMS, or mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites to you.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide customer support and to improve our Services. This is in our legitimate interest to serve you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the Cookies we use for our Shopify-powered store, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand user interactions with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites. Most browsers accept cookies by default, but you can set your browser to delete or reject cookies through its settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and functionality, to not work properly or be unavailable. Additionally, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you direct us to disclose certain information to third parties, such as to deliver products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes outlined above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact information and certain order and account information | Vendors and third parties performing services on our behalf (such as ISPs, payment processors, fulfillment partners, customer service partners, and data analytics providers) |
| Commercial information such as order data, shopping information, and customer support information | Business and marketing partners |
| Internet or other similar network activity such as usage data | Affiliates |
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
Through the Services, you may post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be public and accessible to anyone. We do not control who will access the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public or for the accuracy, use, or misuse of information that you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We make no guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those platforms without restriction regarding its use by us or by a third party. Our inclusion of such links does not imply endorsement of the content on those platforms or their owners or operators, except as disclosed in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as defined under applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information. The length of time we retain your personal information depends on various factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.
- Right to Access / Know. You may have the right to request access to personal information we hold about you, including details about how we use and share your information.
- Right to Deletion. You may have the right to request that we delete personal information we hold about you.
- Right to Correction. You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with some exceptions.
- Restriction of Processing: You may have the right to request that we stop or limit our processing of your personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by replying directly to our denial.
- Manage Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
- You can exercise these rights where indicated on our Site or by contacting us using the contact details below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can provide a substantive response. Under applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about the way we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or submitting your complaint to your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal data outside the country where you live, including the United States. Your personal data is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal data outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country identified as providing an adequate level of protection.