Refund Policy

We strive for the highest customer satisfaction and want to ensure you’re happy with your purchase. If for any reason you’re not satisfied with a product you’ve bought from us, we’re happy to offer you the option to request a refund. Please read this policy carefully before submitting a refund request.

Refund Period

You may return your order within 14 days of receipt. Once the return is approved, we will ensure the purchase amount is refunded within 3 business days to the original payment method used for the purchase.

Refund Conditions

To be eligible for a refund, the following conditions must be met:

  1. The product must be in its original condition and unused.
  2. The product must be returned in its original packaging, including all accessories and manuals.
  3. The return shipment must include a valid return authorization number (RMA) obtained via our customer service.
  4. The product must be returned within the specified refund period.

Exceptions

Please note that some products may not be eligible for a refund due to hygienic reasons or other legal restrictions. This may apply to certain types of products such as personal care items, food products, or custom-made items. Contact our customer service for more information about specific exceptions.

Refund Process

To request a refund, please contact our customer service. Make sure to include your order number and a detailed reason for the refund. Our customer service team will review your request as quickly as possible and provide further instructions.

Refund

If your refund is approved, the refunded amount will be returned within 3 business days to the original payment method used for the purchase. Please note that processing time for refunds may vary depending on your financial institution. If more than 15 business days have passed since we received your return and you haven’t received your refund, please contact us.